lecture-2044577_960_720In my previous blog, The work practice, the written procedure…The Myth!, I listed some of the benefits of deploying documented procedures in the workplace. One aspect included in the blog was the importance of training when implementing or updating procedures. A very important part of training is, somehow, to confirm effectiveness and understanding of what is being taught.  Therefore, it is advisable to look for ratification; does the procedure make sense to the people executing it? Do they think changes are needed to make the procedure more feasible or practical? Also, assess the understanding of the procedure by addressing any confusion. Is the procedure clear to the people? Confirming understanding and agreement during implementation will help to make sure that all procedures are sustainable and not forgotten. Same applies to policies and standards.


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